Last Updated: [Month Year]
Welcome to Hilfal. This Payment Policy outlines how payments, billing, and related financial matters are handled when working with our team.

Payment Terms

All projects and services require payment according to the agreed proposal, invoice, or subscription plan before work begins.
Payments are processed in USD unless otherwise stated.

Fixed-Price Projects

For one-time project engagements (such as landing pages, websites, or design projects):

• * A deposit may be required before project kickoff.
• * Remaining balances must be paid according to the agreed payment schedule.
• * Final deliverables may be withheld until outstanding invoices are cleared.
• * Additional requests outside the agreed scope may require separate billing.

Monthly Retainer Services

For ongoing design retainers:

• Billing occurs monthly in advance.
• Retainer payments secure production capacity for your team.
• Unused design capacity does not roll over unless explicitly stated.
• Retainer plans may be paused or canceled based on agreed terms.

Late Payments

Invoices not paid by the due date may result in:

• Delayed project timelines
• Temporary work suspension
• Delivery holds until payment is completed

Hilfal reserves the right to pause active work on overdue accounts.

Refund Policy

Due to the nature of digital design and creative services:

• Payments made for completed work are non-refundable.
• Deposits used for strategy, planning, research, or completed production work are non-refundable.
• Refund requests are reviewed individually where appropriate.

Scope Changes

Requests outside the original project agreement may:

• require timeline adjustments
• incur additional fees
• require a revised proposal

Clients will always be notified before additional billing occurs.

Security

We prioritize the security of your information and use various security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Legal Amenity

In the unlikely event of a data breach, please note that only limited personal information is stored on our servers — specifically your name, country, email address, purchase history, and IP address. We do not store sensitive payment details such as full card numbers, as all transactions are processed securely via Stripe using their PCI-DSS compliant infrastructure. This means card details never touch our servers. While we cannot take legal responsibility for any incidents, we implement strict security measures including AES-256 encryption, hashed data storage, and secure transmission protocols (HTTPS/TLS) to safeguard all information we store.

Changes to This Policy

We may occasionally update this Privacy Policy. The updated date will be stated at the start or end of this policy. By continuing to use our website and services, you agree to the policy updates.

Your Rights

You have certain rights relating to your personal data, including the right to access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and to withdraw consent.